all the boots and shoes are send without original boxes or carton,
we use bubble bag for safety consideration.if you need original boxes
higher heel: 9.5cm= 3.7 inches
platform:2.5 cm=1.0 inches
Black upper is genuine leather
White upper is microfiber leather
1.We offer 15 days money back guarantee return.
2.Our warranty does not extended to any products that are physically damaged or that are not under normal operating conditions as a result of misuse or improper wearing on user’s/buyer’s part.
3.For returning products, please contact us for the returning address.
4.In case buyer pay the shipping cost and postage for refunding and exchanging.
If for the buyer’s reasons, buyer have to bear the freight for return;
If for seller’s reasons, we will bear and send you the cost once the product return to our warehouse.
1. If you have any questions about the shipping time, detective in quality or quantity and items not received, please do not leave any neutral or negative feedback to us, we can offer you a satisfied resolution by kindly communication.
2. We maintain high standards of excellent 5 star rating and strive for 100% customer satisfaction.
If you have any questions or problems about the product and service, please feel free to contact us before you leave neutral or negative feedback or stars less than 3 star.
1.We work 12 hours per day and 6 days per week. Due time difference, some message can not reply at once
we promise to reply you within 12 hours but except the public holidays.
2.We apologize for any late reply during China Public Holidays.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.